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Simon Francesca Horrid Henry's Cracking Christmas magrey devega ingrid mcintyre matt rawle almost christmas leader guide a wesleyan advent experience

Simon Francesca Horr...

Count down to Christmas Horrid Henry-style with this totally awesome a...

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Керамическая плитка Italon 3D Experience White Matt 600010002159 настенная 40х80 см magrey devega ingrid mcintyre matt rawle almost christmas leader guide a wesleyan advent experience

Керамическая плитка...

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Morgan W. McCall, Jr. Using Experience to Develop Leadership Talent. How Organizations Leverage On-the-Job Development magrey devega ingrid mcintyre matt rawle almost christmas leader guide a wesleyan advent experience

Morgan W. McCall, Jr...

How organizations can effectively put experience at the center of the...

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Sara Craven Dark Paradise magrey devega ingrid mcintyre matt rawle almost christmas leader guide a wesleyan advent experience

Sara Craven Dark Par...

Mills & Boon proudly presents THE SARA CRAVEN COLLECTION. Sara’s power...

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Цена: 354.99 RUR

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Julian Edge From Experience to Knowledge in ELT magrey devega ingrid mcintyre matt rawle almost christmas leader guide a wesleyan advent experience

Julian Edge From Exp...

Strategies and ideas to help you develop your personal teaching style....

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Цена: 2058.66 RUR

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Bruce Loeffler The Experience. The 5 Principles of Disney Service and Relationship Excellence magrey devega ingrid mcintyre matt rawle almost christmas leader guide a wesleyan advent experience

Bruce Loeffler The E...

Bring Disney-level customer experience to your organization with insid...

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Цена: 1594.99 RUR

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David L. Dotlich Unnatural Leadership. Going Against Intuition and Experience to Develop Ten New Leadership Instincts magrey devega ingrid mcintyre matt rawle almost christmas leader guide a wesleyan advent experience

David L. Dotlich Unn...

Written by David Dotlich and Peter Cairo– two of the country's top exe...

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Цена: 2139.84 RUR

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Watt Fiona Christmas Sticker Book magrey devega ingrid mcintyre matt rawle almost christmas leader guide a wesleyan advent experience

Watt Fiona Christmas...

An enchanting sticker book filled with Christmassy scenes including Sa...

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Цена: 938 RUR

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Jon Gordon Serve to Be Great. Leadership Lessons from a Prison, a Monastery, and a Boardroom magrey devega ingrid mcintyre matt rawle almost christmas leader guide a wesleyan advent experience

Jon Gordon Serve to...

Do you aspire to be a more effective leader who guides your team or or...

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Цена: 1594.99 RUR

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Wilson Jasqueline Christmas Cracker magrey devega ingrid mcintyre matt rawle almost christmas leader guide a wesleyan advent experience

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The Jacqueline Wilson Christmas Cracker is packed with brilliant Chris...

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Цена: 925 RUR

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Askar Ermagambetov World Cup Russia Travel Tips. Phrasebook and guide. 2018 magrey devega ingrid mcintyre matt rawle almost christmas leader guide a wesleyan advent experience

Askar Ermagambetov W...

This pocketbook will guide you through the wonderful country with its...

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Цена: 490 RUR

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Harald Seitz Biomarker Validation. Technological, Clinical and Commercial Aspects magrey devega ingrid mcintyre matt rawle almost christmas leader guide a wesleyan advent experience

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Built on a decade of experience with novel molecular diagnostics, this...

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Ben Reason Service Design for Business. A Practical Guide to Optimizing the Customer Experience magrey devega ingrid mcintyre matt rawle almost christmas leader guide a wesleyan advent experience

Ben Reason Service D...

A practical approach to better customer experience through service des...

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Цена: 1786.39 RUR

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Фаркоп Leader Plus H228-A для KIA Rio 2017 - magrey devega ingrid mcintyre matt rawle almost christmas leader guide a wesleyan advent experience

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Фаркоп Leader Plus H228-A . Без снятия и выреза бампера. Нагрузки 1200...

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Фаркоп Leader Plus H228-A для Hyundai Solaris 2017 - magrey devega ingrid mcintyre matt rawle almost christmas leader guide a wesleyan advent experience

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V. Jones Rory The Executive Guide to Boosting Cash Flow and Shareholder Value. The Profit Pool Approach magrey devega ingrid mcintyre matt rawle almost christmas leader guide a wesleyan advent experience

V. Jones Rory The Ex...

As a business leader, you’re constantly looking for ways to maximize s...

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Для информации:

Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience ­– the Walt Disney Company. Co-Author Bruce Loeffler spent ten years at Disney World overseeing service excellence, and has partnered with Brian T. Church in this book, to show you how to bring that same level of care and value to your own organization. Based on the I. C.A.R.E. model, the five principles – Impression, Connection, Attitude, Response, and Exceptionals – give you a solid framework upon which to raise the level of your customer experience. You will learn how to identify your customer service issues and what level of Experience you are currently offering. You can then determine exactly what the «customer experience» should be for your company, and the changes required to make it happen. The Walt Disney Company is the most recognized name in the world for customer service. The «Disney Experience» draws customers from all around the world,. This book describes what it takes to achieve that level of Experience, and how any organization can do it with the right strategy and attention to detail. When the Experience is enhanced, the opportunity arises to convert customers to ambassadors who will share their Experience with others. Find «the experience» and what it means to the Organization Learn the five levels of experience, and why most companies fail at it Identify service problems that face every company in the marketplace Utilize the Experience Quotient and apply the I. C.A.R.E. principles Learn how to convert customers to ambassadors who share their story with others Customers are the lifeblood of business. A great product offering isn't enough in today's marketplace, where everyone's looking for an "experience.” Imagine the kind of value a Disney-level customer experience could bring to your organization. The Experience is a guide to getting there, from an insider's perspective.