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boris collardi f j private banking building a culture of excellence isbn 9780470826980

Barbara Bain J. A Beginner's Guide to Blood Cells boris collardi f j private banking building a culture of excellence isbn 9780470826980

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Jens Petter Nielsen Applied Bioengineering. Innovations and Future Directions boris collardi f j private banking building a culture of excellence isbn 9780470826980

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A comprehensive overview of the topic, highlighting recent development...

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Hans Kupka J. Transitions in Molecular Systems boris collardi f j private banking building a culture of excellence isbn 9780470826980

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Filling the gap for a book covering vibronic, nonadiabatic and diabati...

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William Sharpe F. The Intelligent Portfolio. Practical Wisdom on Personal Investing from Financial Engines boris collardi f j private banking building a culture of excellence isbn 9780470826980

William Sharpe F. Th...

The Intelligent Portfolio draws upon the extensive insights of Financi...

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Venceslav Kroupa F. Frequency Stability. Introduction and Applications boris collardi f j private banking building a culture of excellence isbn 9780470826980

Venceslav Kroupa F....

An in-depth look at the theory and applications of frequency stability...

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Pop Painting: Inspiration and Techniques from the Pop Surrealism Art Phenomenon boris collardi f j private banking building a culture of excellence isbn 9780470826980

Pop Painting: Inspir...

A unique behind-the-scenes guide to the painting process of one of the...

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Edward Taylor Transformative Conversations. A Guide to Mentoring Communities Among Colleagues in Higher Education boris collardi f j private banking building a culture of excellence isbn 9780470826980

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Praise for Transformative Conversations «In the 'superstorm' of writin...

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Philip Palaveev G2: Building the Next Generation boris collardi f j private banking building a culture of excellence isbn 9780470826980

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Vital guidance to ensuring the future of your firm G2: Building the Ne...

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The Beautiful Language of My Century: Reinventing the Language of Contestation in Postwar France, 1945-1968 boris collardi f j private banking building a culture of excellence isbn 9780470826980

The Beautiful Langua...

In postwar France, the aesthetics of appropriation and collage gave cu...

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Nancy Summers Managing Social Service Staff for Excellence. Five Keys to Exceptional Supervision boris collardi f j private banking building a culture of excellence isbn 9780470826980

Nancy Summers Managi...

An essential guide for those charged with supervision of nonclinical s...

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More! Level 1 (аудиокурс на 3 CD) boris collardi f j private banking building a culture of excellence isbn 9780470826980

More! Level 1 (аудио...

MORE! Second edition is a four-level English course from highly respec...

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Achieve IELTS 2: English for International Education (+ CD-ROM) boris collardi f j private banking building a culture of excellence isbn 9780470826980

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Achieve IELTS offers a unique approach to preparing students for the I...

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Hanban I Want to Be a Lawyer (for Adults). Level 3 (+ mini MP3 CD) boris collardi f j private banking building a culture of excellence isbn 9780470826980

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Friends-Chinese Graded Readers is a gift for Chinese learners, where y...

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Ventures Level 2 Student's Book (with Audio CD) boris collardi f j private banking building a culture of excellence isbn 9780470826980

Ventures Level 2 Stu...

Ventures is a six-level, standards-based ESL series for adult-educatio...

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Cutting Edge: Intermediate (+ DVD-ROM) boris collardi f j private banking building a culture of excellence isbn 9780470826980

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New World culture lessons encourage the exploration of contemporary to...

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Activate! Exams Box Pack (комплект из 4 книг) boris collardi f j private banking building a culture of excellence isbn 9780470826980

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An exciting and intensive exams preparation course tailored to meet th...

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An essential guide for those charged with supervision of nonclinical staffin programs, agencies, and units within social service organizations «As someone who has worked in social service agencies, consulted with hundreds of them, and who teaches social service professionals, Ms. Summers knows the issues faced by agencies firsthand. From this experience she has compiled a thoughtful and well-organized text that identifies the principles of effective supervision.» —Samuel Knapp, EdD Director of Professional Affairs, Pennsylvania Psychological Association From the Foreword The care of patients and clients of social service agencies is increasingly being performed by paraprofessionals or professionals with little experience. While there are many books written about giving quality clinical supervision, there is very little on supervising the least experienced frontline nonclinical and clinical staff to teach and promote positive and effective interaction with clients, and provide staff support and training that elevates quality care, improves job satisfaction, and minimizes staff turnover. Based on author Nancy Summers' many years of working with troubled social service agencies, Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision fills this need and offers numerous ideas for securing the best care for those served by social service agencies. Common problems faced by agencies are examined with regard to employee behavior and wellness, including staff teamwork, how to build healthy staff/client relationships, and the identification and prevention of routine disrespect of clients and their needs. Diagnostic techniques are presented for identifying these problems, as well as remedies and prevention programs that can be put in place without great expense. Filled with interviews and numerous case examples, Managing Social Service Staff for Excellence offers a step-by-step process for: creating good preventive measures to counteract negative practices that can occur; developing robust commitment and enthusiasm; and getting back on the right track after unfortunate incidents have taken place.